FIDO2 Keys / YubiKeys

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As an alternative to your smartphone you can register a FIDO2 security key, such as a YubiKey. A security key has to be purchased separately, but it allows unlocking the account across devices, which is handy in an emergency.

Setting up a security key

  1. Open the settings for login devices (direct link):
    1. Open
    2. Click on the gear icon in the bottom left corner
    3. Select Login Devices
  1. Under Additional login devices find Security key and click Set Up. and follow the instructions from your Security key.
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Connecting a new device using a Security Key

To allow a Security Key to connect new devices, you need to enable this feature first:
  1. Open the settings for login devices as described above (direct link)
  1. Click on Enable next to "Connect Devices" and follow the instructions of your security key.
To connect a new device:
  1. Open
  1. Select "I can't scan the QR code"
  1. Enter your email address
  1. Follow the instructions of your security key
Note: This feature is only available in Google Chrome and Microsoft Edge.
The user interface for connecting new devices with a Security Key is currently in development to improve this use case.

Supported security keys

This list is not exhaustive, but contains most well known brands and models. In general, heylogin only works with modern FIDO2 security keys. Security keys for “FIDO U2F” are not supported.
Support status
Security Key by Yubico
YubiKey 5 series
YubiKey Bio
YubiKey 4 series
YubiKey NEO
FIDO2 keys
FIDO U2F keys
It must list FIDO2 capability
Google Titan Key
Nitrokey 3
Nitrokey FIDO2
other Nitrokeys
Atos CardOS DI v5.3 FIDO2
HID Crescendo C2300
VivoKey Apex

Recommended security keys

Please contact our sales team at to get a recommendation for your company based on your security and usability requirements.


Reset your locked security key

Some security keys need extra verification, like a PIN.
If your security key is locked due to multiple incorrect PIN entries and must be reset:
  1. On your computer, open Chrome.
  1. At the top right, click on the three dots.
  1. Click Settings → Privacy and security → Security Manage security keys Reset your security key.
  1. Follow the instructions on screen.
Tip: You can directly open chrome://settings/securityKeys in your Chrome.