FIDO2 Keys / YubiKeys

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As an alternative to your smartphone you can register a FIDO2 security key, such as a YubiKey. A security key has to be purchased separately, but it allows unlocking the account across devices, which is handy in an emergency.

Setting up a security key

  1. Open the settings for login devices (direct link):
    1. Open www.heylogin.app
    2. Click on the gear icon in the bottom left corner
    3. Select Login Devices
  1. Under Additional login devices find Security key and click Set Up. and follow the instructions from your Security key.
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Connecting a new device using a Security Key

To allow a Security Key to connect new devices, you need to enable this feature first:
  1. Open the settings for login devices as described above (direct link)
  1. Click on Enable next to "Connect Devices" and follow the instructions of your security key.
To connect a new device:
  1. Open heylogin.app
  1. Select "I can't scan the QR code"
  1. Enter your email address
  1. Follow the instructions of your security key
Note: This feature is only available in Google Chrome and Microsoft Edge.
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The user interface for connecting new devices with a Security Key is currently in development to improve this use case.

Supported security keys

This list is not exhaustive, but contains most well known brands and models. In general, heylogin only works with modern FIDO2 security keys. Security keys for “FIDO U2F” are not supported.
Support status
Yubico
Security Key by Yubico
✔️
YubiKey 5 series
✔️
YubiKey Bio
✔️
YubiKey 4 series
YubiKey NEO
Thetis
FIDO2 keys
✔️
FIDO U2F keys
Feitian
It must list FIDO2 capability
✔️
Google
Google Titan Key
Nitrokey
Nitrokey 3
✔️
Nitrokey FIDO2
✔️
other Nitrokeys
Solokey
Solokey
✔️
Atos
Atos CardOS DI v5.3 FIDO2
✔️
HDI
HID Crescendo C2300
✔️
VivoKey
VivoKey Apex
✔️

Recommended security keys

Please contact our sales team at sales@heylogin.com to get a recommendation for your company based on your security and usability requirements.

Troubleshooting

Reset your locked security key

Some security keys need extra verification, like a PIN.
If your security key is locked due to multiple incorrect PIN entries and must be reset:
  1. On your computer, open Chrome.
  1. At the top right, click on the three dots.
  1. Click Settings → Privacy and security → Security Manage security keys Reset your security key.
  1. Follow the instructions on screen.
Tip: You can directly open chrome://settings/securityKeys in your Chrome.