heylogin has many advantages as a password solution without a master password. One being the easy recovery of account access in case someone loses their smartphone. As an admin, you have the option to disconnect the employee's old device from the account and connect a new device. We explain how to do that right here:
Disconnect device from account
- Open heylogin.app, under your organisation click on Management, search for the employee who has lost access to their smartphone and click on their name. (You can also select multiple users at the same time and perform this and other steps in parallel for all of them.)
- Under Status you will see an icon saying Active and Phone connected. Click on the arrow pointing down saying 1 user and hit Disconnect user.
- In the next window, confirm by hitting Disconnect Phone.
Connect a new device
- Click on the arrow pointing down saying 1 user again and send your employee a start code via email by hitting Send email invite.
Important: The start code is only valid for a limited time. If it expires, you can simply generate a new one as an admin.
- In order to generate a new start code click on show start code, regenerate it and email it again.
- Your employee can now use the following guide to restore access on a new device: Lost phone